{"id":7484,"date":"2020-07-22T14:52:49","date_gmt":"2020-07-22T13:52:49","guid":{"rendered":"https:\/\/playmotiv.com\/?page_id=7484"},"modified":"2026-01-15T17:19:25","modified_gmt":"2026-01-15T16:19:25","slug":"gamification-for-call-centers","status":"publish","type":"page","link":"https:\/\/playmotiv.com\/en\/gamification-for-businesses\/gamification-for-call-centers\/","title":{"rendered":"Gamification for Call Centers"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” bg_image=”5965″ bg_position=”left top” bg_repeat=”no-repeat” bg_color=”#ff0059″ scene_position=”center” text_color=”light” text_align=”left” top_padding=”10%” bottom_padding=”10%” enable_gradient=”true” color_overlay=”rgba(255,0,89,0.94)” color_overlay_2=”rgba(255,50,0,0.71)” gradient_direction=”left_t_to_right_b” overlay_strength=”0.8″ shape_divider_position=”bottom” shape_divider_height=”350″ bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=”waves_opacity_alt”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Gamification for Call Centers<\/h1>\n[\/vc_column_text][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”5\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” delay=”200″][vc_custom_heading text=”94% of employees who have participated in our gamification dynamics are satisfied and will repeat the experience.” font_container=”tag:h3|font_size:22|text_align:left|color:%23ffffff|line_height:36px” google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” delay=”300″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” delay=”400″][nectar_btn size=”jumbo” button_style=”see-through-2″ color_override=”#ffffff” hover_color_override=”#ffffff” hover_text_color_override=”#000000″ icon_family=”none” url=”https:\/\/playmotiv.com\/en\/contact-us\/” text=”Contact us” margin_top=”30″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” bg_color=”#ffffff” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”4%” bottom_padding=”4%” overlay_strength=”1″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_gradient_text heading_tag=”h2″ color=”extra-color-gradient-2″ gradient_direction=”diagonal” text=”Reinventing Call Center Agent\u2019s motivation”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-3-percent” column_padding_position=”top-bottom” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css=”.vc_custom_1595427438412{padding-right: 10% !important;}”]Call Center Gamification is an interesting strategy to increase your agents involvement as, at the same time, they improve their performance and generate more and better results.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_position=”top-bottom” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css=”.vc_custom_1595427640230{padding-right: 10% !important;}”]We know how to boost your sales team output combining game and technology to inspire and focus towards business targets.<\/p>\n

We developed specific actions to satisfy your employees needs and build a higher level of their commitment.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”extra-color-gradient-2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” bg_color=”#ffffff” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”1%” bottom_padding=”2%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”left” css=”.vc_custom_1567864668835{margin-bottom: -20px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

5 Reasons why your Call Center needs to gamify<\/strong><\/h2>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”20px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-2″ box_alignment=”left” border_radius=”10px” image_loading=”default” enable_animation=”true” animation=”flip-in” icon_iconsmind=”iconsmind-Love2″ min_height=”200″]\n

1. Gamify to raise agent\u2019s interests<\/strong><\/b><\/h3>\n

Gamification will generate more interest to develop new insights and a greater implication in a different environment \u2014 positive and inclusive.[\/fancy_box][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-2″ box_alignment=”left” border_radius=”default” image_loading=”default” enable_animation=”true” animation=”flip-in” icon_iconsmind=”iconsmind-Affiliate” min_height=”200″]\n

2. Gamification increases commitment<\/strong><\/b><\/h3>\n

Attracted by the new context of gamification and involved dynamics, incentives that come with games achieve agents participation.[\/fancy_box][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-2″ box_alignment=”left” border_radius=”default” image_loading=”default” enable_animation=”true” animation=”flip-in” icon_iconsmind=”iconsmind-Archery-2″ min_height=”200″]\n

3. Gamification helps meeting targets<\/strong><\/b><\/h3>\n

Sales representatives are acquainted with selling strategies and product promotions. They have real-time tools to get to know the objectives.[\/fancy_box][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-2″ box_alignment=”left” border_radius=”5px” image_loading=”default” enable_animation=”true” animation=”flip-in” icon_iconsmind=”iconsmind-Bodybuilding” min_height=”200″]\n

4. Games promote healthy competition<\/strong><\/b><\/h3>\n

That is why we create different ranges in classification, intermediate goals and contests. We give your agents opportunities to feel rewarded and at the same time a desire to win.[\/fancy_box][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” bottom_padding=”2%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-gradient-2″ box_alignment=”left” border_radius=”5px” image_loading=”default” enable_animation=”true” animation=”flip-in” icon_iconsmind=”iconsmind-Running” min_height=”200″]\n

5. Game dynamics encourage personal growth<\/strong><\/b><\/h3>\n

Gamification increases motivation for goal-directed activities in favour of corporate objectives: customer acquisition, their experience and level of satisfaction.[\/fancy_box][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”default” icon_family=”none” image_url=”6245″ color=”accent-color” border_radius=”5px” image_loading=”default” link_url=”https:\/\/playmotiv.com\/en\/contact\/”]\n

Contact us<\/h2>\n

Looking for a motivated team and boost your results?<\/h4>\n

Contact us and we will make you an offer that you will love.<\/h4>\n

 <\/p>\nRequest a Demo<\/span><\/a>[\/fancy_box][divider line_type=”No Line” custom_height=”60px”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”1%” bottom_padding=”1%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”20px”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” bg_image=”5632″ bg_position=”center center” bg_repeat=”no-repeat” scene_position=”center” text_color=”light” text_align=”left” bottom_padding=”4%” enable_gradient=”true” color_overlay=”#ff1053″ color_overlay_2=”#ff4f0f” gradient_direction=”left_t_to_right_b” overlay_strength=”0.8″ shape_divider_position=”bottom” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” offset=”vc_hidden-sm vc_hidden-xs”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” offset=”vc_col-lg-offset-0 vc_col-md-offset-0″][vc_row_inner column_margin=”default” top_padding=”10%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” offset=”vc_col-xs-2″][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”2\/3″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” offset=”vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-xs-8″][nectar_highlighted_text color_type=”regular” highlight_color=”#ff1053″ style=”half_text”]\n

Do you want to hear a success story? Let us tell you how we gamify<\/h2>\n[\/nectar_highlighted_text][nectar_btn size=”jumbo” button_style=”see-through-2″ hover_color_override=”#ffffff” hover_text_color_override=”#000000″ icon_family=”none” text=”Tell me more!” margin_top=”30″ url=”https:\/\/playmotiv.com\/en\/case-studies\/”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”6%” bottom_padding=”2%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css=”.vc_custom_1595428276441{padding-top: 10% !important;}”]\n

Strategies to promote Call Center\u2019s sales<\/strong><\/h2>\n[\/vc_column_text][nectar_btn size=”large” button_style=”see-through” button_color_2=”extra-color-gradient-2″ icon_family=”default_arrow” url=”https:\/\/playmotiv.com\/en\/request-a-demo” text=”Request a demo” margin_top=”15″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”3\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”left” css=”.vc_custom_1504187365562{margin-bottom: 2% !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”20px”]
<\/i> <\/div>
\n

Gamification as an incentive in Call Centers<\/strong><\/h3>\n

Gratifications add recognition to the agents and encourage them to keep motivated and overcome any adversity with the client. Gamification rewards traders through positive reinforcement of different types of badges and prizes that become tangible as they proceed in the game. <\/div>

<\/div><\/div>[\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”20px”]
<\/i> <\/div>
\n

The use of questionnaires in game dynamics<\/strong><\/h3>\n

One of the most frequent problematics in a Call Center is an agent\u2019s lack of sincerity about sensations perceived that may reduce own performance. To avoid this, agents will communicate the main challenges and difficulties they\u2019ve identified in order to work them with the rest of the team. <\/div>

<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”20px”]
<\/i> <\/div>
\n

Gamify as a training on customer experiences<\/strong><\/h3>\n

Gamification can present challenges and tests to simulate real situations on a virtual environment. This will help agents to relax and feel more confident when they contact costumers. This game is useful to work on their speech and improve the thread of conversation. <\/div>

<\/div><\/div>[\/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”20px”]
<\/i> <\/div>
\n

E-learning to settle Contact Center\u2019s processes<\/strong><\/h3>\n

Another suitable gamification strategy for a Call Center is to apply games based on procedures and add markers and levels to move forward in the round. <\/div>

<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\"\"[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”20px” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”2%” bottom_padding=”4%” id=”services” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Our gamification solutions by sector<\/span><\/b><\/h2>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”40px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”20px” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom”][fancy_box box_style=”hover_desc” icon_family=”iconsmind” image_url=”6039″ hover_color=”accent-color” border_radius=”default” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” icon_iconsmind=”iconsmind-Money-Bag” min_height=”500″ hover_content=”Expand the knowledge of the new products and services”]\n

Banking<\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” delay=”50″][fancy_box box_style=”hover_desc” icon_family=”iconsmind” image_url=”6036″ hover_color=”accent-color” border_radius=”default” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” icon_iconsmind=”iconsmind-Shop” min_height=”500″ hover_content=”Boost customer loyalty and retention in retail” link_url=”https:\/\/playmotiv.com\/en\/gamification-for-companies\/gamification-for-retail\/”]\n

Retail<\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” delay=”100″][fancy_box box_style=”hover_desc” icon_family=”iconsmind” image_url=”6035″ hover_color=”accent-color” border_radius=”default” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” icon_iconsmind=”iconsmind-Doctor” min_height=”500″ hover_content=”Motivate the Healthcare workers.
\nEducate the patients.
\nConsciousness for the people.”]\n

Healthcare<\/h3>\n

<\/h5>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” delay=”150″][fancy_box box_style=”hover_desc” icon_family=”iconsmind” image_url=”6046″ hover_color=”accent-color” border_radius=”default” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” icon_iconsmind=”iconsmind-Apple” min_height=”500″ hover_content=”Boost the customer fidelity and the retention of your customers in the retail market” link_url=”https:\/\/playmotiv.com\/en\/gamification-for-companies\/gamification-for-impulse-channel\/”]\n

Impulse Channel<\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom”][fancy_box box_style=”hover_desc” icon_family=”iconsmind” image_url=”6042″ hover_color=”accent-color” border_radius=”default” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” icon_iconsmind=”iconsmind-Cloud-Smartphone” min_height=”500″ hover_content=”Guarantee a deep understanding of the product.
\nIncrease productivity and sales.” link_url=”https:\/\/playmotiv.com\/en\/gamification-for-companies\/gamification-for-call-centers\/”]\n

Telco<\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom”][fancy_box box_style=”hover_desc” icon_family=”iconsmind” image_url=”6034″ hover_color=”accent-color” border_radius=”default” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”” icon_iconsmind=”iconsmind-Drag-Down” min_height=”500″ hover_content=”Increase the productivity and the sales of your business agents.
\nExpand the knowledge in new products.”]\n

Insurance<\/h3>\n[\/fancy_box][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”1%” bottom_padding=”1%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Other areas of gamification<\/h2>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”40px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/4″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”parallax_hover” icon_family=”iconsmind” image_url=”14″ border_radius=”default” image_loading=”default” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” icon_iconsmind=”iconsmind-Snow” min_height=”600″]\n

Sales gamification<\/h2>\n

More<\/h5>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/4″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”parallax_hover” icon_family=”iconsmind” image_url=”12″ border_radius=”default” image_loading=”default” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” link_url=”https:\/\/playmotiv.com\/en\/gamification-for-companies\/gamification-for-customer-loyalty\/” icon_iconsmind=”iconsmind-Speach-Bubbles” min_height=”600″]\n

Gamification for customer loyalty<\/h2>\n

More<\/h5>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/4″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”parallax_hover” icon_family=”iconsmind” image_url=”6052″ border_radius=”default” image_loading=”default” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” icon_iconsmind=”iconsmind-Full-Cart” min_height=”600″ link_url=”https:\/\/playmotiv.com\/en\/gamification-for-companies\/gamification-for-impulse-channel\/”]\n

Gamification for Impulse Channel<\/h2>\n

More<\/h5>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/4″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”parallax_hover” icon_family=”iconsmind” image_url=”6860″ border_radius=”default” image_loading=”default” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” icon_iconsmind=”iconsmind-Geo-Star” min_height=”600″ link_url=”https:\/\/playmotiv.com\/en\/case-studies\/”]\n

Success stories<\/h2>\n

More<\/h5>\n[\/fancy_box][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”4%” bottom_padding=”4%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” bottom_padding=”50″ text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Playmotiv blog about gamification for businesses<\/span><\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” bottom_padding=”0″ text_align=”left” css=”.vc_custom_1504236091614{margin-bottom: 0px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][recent_posts style=”list_featured_first_row” category=”all” columns=”3″ order=”DESC” orderby=”date” image_loading=”default” posts_per_page=”3″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_btn size=”large” button_style=”see-through” button_color_2=”extra-color-gradient-2″ icon_family=”default_arrow” url=”https:\/\/playmotiv.com\/en\/blog\/” text=”Full Blog” margin_top=”15″ css_animation=”none”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” bg_color=”#000000″ scene_position=”center” text_color=”light” text_align=”left” top_padding=”19%” bottom_padding=”9%” enable_gradient=”true” color_overlay=”#ff1053″ color_overlay_2=”#ff4f0f” gradient_direction=”left_t_to_right_b” overlay_strength=”1″ enable_shape_divider=”true” shape_divider_position=”top” shape_divider_height=”250″ bg_image_animation=”none” shape_type=”waves_opacity_alt”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Ready to sell up to 20% more motivating your team?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” column_margin=”default” text_align=”center”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_btn size=”jumbo” button_style=”see-through-2″ hover_color_override=”#353535″ hover_text_color_override=”#ffffff” icon_family=”none” text=”Contact us” margin_top=”25″ margin_right=”10″ margin_left=”10″ url=”https:\/\/playmotiv.com\/en\/contact\/”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” bg_image=”5965″ bg_position=”left top” bg_repeat=”no-repeat” bg_color=”#ff0059″ scene_position=”center” text_color=”light” text_align=”left” top_padding=”10%” bottom_padding=”10%” enable_gradient=”true” color_overlay=”rgba(255,0,89,0.94)” color_overlay_2=”rgba(255,50,0,0.71)” gradient_direction=”left_t_to_right_b” overlay_strength=”0.8″ shape_divider_position=”bottom” shape_divider_height=”350″ bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=”waves_opacity_alt”][vc_column…<\/p>\n","protected":false},"author":3,"featured_media":6246,"parent":6143,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"class_list":["post-7484","page","type-page","status-publish","has-post-thumbnail"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/playmotiv.com\/en\/wp-json\/wp\/v2\/pages\/7484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/playmotiv.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/playmotiv.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/playmotiv.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/playmotiv.com\/en\/wp-json\/wp\/v2\/comments?post=7484"}],"version-history":[{"count":0,"href":"https:\/\/playmotiv.com\/en\/wp-json\/wp\/v2\/pages\/7484\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/playmotiv.com\/en\/wp-json\/wp\/v2\/pages\/6143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/playmotiv.com\/en\/wp-json\/wp\/v2\/media\/6246"}],"wp:attachment":[{"href":"https:\/\/playmotiv.com\/en\/wp-json\/wp\/v2\/media?parent=7484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}